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OneCourt & the
Phoenix Suns

OneCourt has teamed up with Ticketmaster and the Phoenix Suns/Phoenix Mercury Foundation to make our haptic displays available to fans at every Phoenix Suns home game for the 2025-26 season!

Starting in October, 5 OneCourt devices are available at Mortgage Matchup Center at no additional cost to fans. Upon arrival, fans can pick up a device from Guest Services.

A fan holds the OneCourt device on their lap. One hand is over the tactile surface and the shiny basketball court is in the background.

Join us at Mortgage Matchup Center

Step 1: Contact Guest Services to reserve a device*

Step 2: Purchase your game tickets and review our “Know Before You Go” section below

Step 3: Upon arrival, pick-up your device from the Guest Services Office (located at the Main North Entrance, beside the Ticket Office)

Step 4: Plug in the headphones, listen to the prompts, and experience the game through touch!

Step 5: Share your experience with us - we’d love to hear your feedback!

Know Before You Go

We recommend all fans review these quick tips before arriving at Mortgage Matchup Center to ensure you’re ready for your first OneCourt experience!

Game Day Details

  • Rideshare drop-off lot is located on 3rd St. just south of Jefferson at the green curb. Drop off for will-call and the ticket office is on 1st St. just north of Madison.

    If driving, the most convenient parking available is the Mortgage Matchup Center Garage (formerly known as Footprint Center Garage), and the entrance is at 1st St. and Madison. Accessible parking spaces are available on all floors and are first-come, first-served. The Jefferson Garage’s entrance is from the south on Jackson St., and accessible parking spaces are located on floors 1-5 near elevators, available as first-come, first-served. Parking passes are sold as general parking and do not reserve accessible spaces. For pre-paid parking, please visit www.parkwhiz.com.

    Doors open 2 hours prior to tip-off!

  • Mortgage Matchup Center offers complimentary wheelchair services upon request. You can email accessibility@suns.com or call 602-379-7680 for assistance.

  • Upon arrival, OneCourt devices can be picked up from the Guest Services Office, located at the Main North Entrance, beside the Ticket Office. You will need to leave a form of ID or credit card to check-out a device. At the end of the game, devices can be returned to the Guest Services Office.

    The device will be handed to you in a tote bag to carry the device around comfortably. Headphones will also be provided so you can navigate the audio main menu and listen to our generated Audio Bites throughout the game. You are also welcome to bring your own headphones with a 3.5 millimeter aux jack.

Device Details

  • Our device uses haptic technology, or trackable vibrations, to relay key events and spatial positioning of the ball so you can feel the game-play with your fingertips! As the ball moves, you will feel vibrations across the surface of the device moving beneath your fingers to replicate the ball position in real time. Our device also generates short Audio Bites so you can plug in headphones directly into the device and listen while you feel the gameplay. 

    The device has a set of buttons that will be used to navigate the audio main menu and access features throughout the game. These buttons are located in the top left corner on the surface of the device and include: d-pad (up, down, left, and right arrows), up and down volume, and A / B buttons.

  • When you pick up the device from Guest Services, it will already be turned on (up means the device is ON). Once you navigate to your seat with the device, we recommend exploring the basketball interface alongside the tutorial. To access the audio main menu, follow these steps:

    • Plug in the headphones into the circular port.

    • To enter the main menu, press and hold any button.

    • Live game mode will start automatically. 

    • To access the main menu, use the left arrow

    • Toggle through the main menu items, live game mode and tutorials, using the up and down arrows.

    • Use the right arrow to select a main menu item.

    • If selecting tutorials, you can listen to all of the tutorials or skip through them with the up and down arrow. At any point, press the left arrow to return to the main menu. 

    • We recommend listening to the buttons and controls tutorial within the ‘tutorials’ main menu.

  • The device is free for fans to use in venues! After purchasing your ticket and reserving a device, fans can simply present a valid form of identification at Guest Services.

  • Troubleshooting steps:

    1. Ensure the device is on by checking the power switch on the bottom of the device. If the switch toggle is up, the device should be on. If the switch toggle is down, flip it up to turn it on.

    Note: if you try turning the device on and off again, it will take a few minutes to reboot.

    2. Check if there is a break in gameplay. Feel the center of the court, if you feel a dull pulse, then there is a break in gameplay. You can check the status of the game (score and time remaining) using the “A button”.

    3. If the device is still not working, take the device back to Guest Services you picked up the device from and they can either troubleshoot further or provide you a new one if available.

  • No, the device is not waterproof, drink-proof, or food-proof. Please keep food and beverages away from the device.

  • Contact our team via email at support@onecourt.io.

A woman in a purple sweater is passing a OneCourt tote bag to a fan at a white counter.