Experience every hit &
home run live in Phoenix

OneCourt & the
Arizona Diamondbacks

OneCourt has teamed up with the Arizona Diamondbacks Foundation to make our tactile broadcasts available to fans at home games this season!

Starting Opening Day, five OneCourt devices will be available at Chase Field at no additional cost to fans. Upon arrival, fans can pick-up a device from the Guest Relations Center.

Join us at Chase Field

Step 1: Find the home game you want to attend on the official Diamondbacks website

Step 2: Contact Guest Relations to reserve a device*

Step 3: Purchase your game tickets and review our “Know Before You Go” section below.

Step 4: Upon arrival, pick-up your device from a Guest Relations Center, located on the main concourse at section 128.

Step 5: Plug in the headphones, follow the prompts, and experience the game through touch!

Know Before You Go

We recommend all fans review these quick tips before arriving at Chase Field to ensure you’re ready for your first OneCourt experience!

Pre-Game Details

  • Five devices are available at each home game at no additional cost to fans.

  • To contact Guest Relations at (602) 462-4020.

    Devices will be available at the Guest Relations Center located on the main concourse at section 128.

  • Fans can visit the Arizona Diamondbacks website to purchase their game tickets.

Game Day Details

  • GENERAL PARKING: click here to view the closest parking options to Chase Field from ParkWhiz and reserve your space today.

    ACCESSIBLE PARKING: Chase Field features an attached 1,500-car garage just sought of the ballpark on 4th Street. The garage has 31 parking spaces designated for vehicles displaying a valid disabled plate or placard. Each garage entrance is accessible to high-profile vehicles and the parking is connected to accessible routes to the ticket windows and building entrances. All parking, including accessible parking, is on a first-come, first-serve basis. Depending on demand, some parking garages can only accept special parking passes.

    DROP-OFF & PICKUP: The designated drop-off point for all guests is located on the south side of Jefferson Street, just west of 7th Street. This is at the northeast corner of Chase Field near Gate K. The Drop Off is staffed and there are shaded benches available for guests who need to wait for a companion to pick them up.

    Bus stops and Light Rail stations are all on accessible routes to and from the ballpark.

    When you drop off your guest be sure to get a “Pick-Up Pass” that provides a map and directions on how to best get back to this lot after the game. Hold up the pass when being detoured back to that area so traffic control can help direct you.

  • Guest Relations provides complimentary wheelchair escort assistance from gates or drop off areas to the seats. There is no need to pre-schedule this service. You may request a wheelchair escort from any Security or other Chase Field staff when arriving at the ballpark. The service is also available when you leave the ballpark.

  • Devices will be available for pick-up at the Guest Relations Center located on the main concourse at section 128. These centers are staffed from the time gates open until approximately 30 minutes after the conclusion of the game. The Guest Relations Center can be reached at (602) 462-4020.

    Upon entering the venue, you can pick up a device and take it back to your seat. You will need to leave a valid form of ID in order to check-out a device. At the end of the game, you will need to return the device to the Guest Relations Center. The device will be handed to you in a tote bag to carry the device around comfortably. Headphones will also be provided so you can navigate the audio main menu and listen to our generated Audio Bites throughout the game. You are welcome to bring your own headphones, as long as it has a 3 millimeter audio jack.

Device Details

  • Our device uses haptic technology, or trackable vibrations, to relay key events and spatial positioning of the ball so you can feel the game-play with your fingertips! As the ball moves, you will feel vibrations across the surface of the device moving beneath your fingers to replicate the ball position in real time. Our device also generates short Audio Bites so you can plug in headphones directly into the device and listen while you feel the gameplay. 

  • The device has a set of buttons that will be used to navigate the audio main menu and access features throughout the game. These buttons are located in the top left corner on the surface of the device and include: d-pad (up, down, left, and right arrows), up and down volume, and A / B buttons.

    When you pick up the device from Guest Services, it will already be turned on. Once you navigate to your seat with the device, plug in the provided headphones and follow the audio instructions. The device will begin in live game mode. At any time, to access the main menu, use the small circular button.

    • Toggle through the main menu items, live game mode and tutorials, using the up and down arrows.

    • Use the right arrow to select a main menu item.

    • If selecting tutorials, you can listen to all of the tutorials or skip through them with the up and down arrow. At any point, press the left arrow to return to the main menu. 

    • We recommend listening to the buttons and controls tutorial within the ‘tutorials’ main menu. 

  • First, ensure the device is on by checking the power switch on the bottom of the device. If the switch toggle is up, the device should be on. If the toggle switch is down, flip it up to turn it on. Note: If you try turning the device on and off again, it will take a few minutes to reboot.

    Next, check if there is a break in gameplay. Feel the center of the court, if you feel a dull pulse, then there is a break in gameplay. You can check the status of the game (score and time remaining) using the “A button”.

    If the device is still not working, take the device back to Guest Relations and they can either troubleshoot further or provide you with a new device if one is available.

  • The device is free for fans to use in venues! After purchasing your ticket and reserving a device, fans can simply present a valid form of identification at the Guest Relations Center.

  • No, the device is not waterproof, drink-proof, or food-proof. Please keep food and beverages away from the device.