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OneCourt & the
Orlando Magic

OneCourt has teamed up with Ticketmaster and the Orlando Magic to make our tactile broadcasts available to fans at home games this season!

Starting October, five OneCourt devices will be available at Kia Center at no additional cost to fans. Upon arrival, fans can pick-up a device from the Guest Assistance Booth.

Join us at Kia Center

Magic Home Game Schedule

Step 1: Reserve your device through the Orlando Magic App via the Magic Marketplace, or email ahead of time via

Or pick up the device first-come first-serve by presenting your driver’s license or government-issued ID at the Guest Services station.

Step 2: Purchase your game tickets and review our “Know Before You Go” section below.

Step 3: Upon arrival, pick-up your device from the Section 111 Guest Assistance Booth or the Guest Assistance Booth located near Section 219 by request.

Step 4: Plug in the headphones, follow the prompts, and experience the game through touch!

Step 5: Share your experience with us - we’d love to hear your feedback!

*Note: All times listed on the calendar are in ET, the venue’s local time zone. Devices are available on a first-come-first-serve basis. Up to three devices can be reserved per game, and the remaining two devices will be available upon request on game day.

Know Before You Go

We recommend all fans review these quick tips before arriving at Kia Center to ensure you’re ready for your first OneCourt experience!

Game Day Details

  • ENTRANCES AT KIA CENTER:

    Doors open 60 minutes before tip-off. There are several entrances to Kia Center.

    1. West Plaza Entrance - Primary entrance for the general public and is located at the corner of Division Ave. and Church St.

    2. GEICO Garage - Fans using the GEICO Garage can access the arena via a pedestrian bridge on the 5th floor, which connects to the Terrace Level (Level 3).

    3. Kia Club Entrance - Specifically for Kia owners and provides a more expedited entry with a dedicated lounge and amenities.

    ACCESSIBLE PARKING:

    Convenient parking is available in the GEICO Garage, located next to the Kia Center at 400 West South Street. Click here to reserve your pre-paid parking. Purchases must be made by 5 p.m. on the day before the event.

    All floors of the garage provide direct access to elevators, making it easy to reach the ground level and the Kia Center pedestrian bridge on the 5th floor. Please note that the 1st and 5th floors may be fully committed and are only available on a first-come, first-served basis. Parking attendants will be present to guide you to an available floor with direct elevator access.

    RIDESHARE AND DROP-OFF SERVICES

    Kia Center offers a convenient drop-off and pickup location for Rideshare services. Guests are encouraged to be dropped off and picked up at the corner of Hughey and Pine Street, just a short walk from the arena. This designated area ensures a smooth and hassle-free experience for all attendees, making your visit to Kia Center as easy as possible.

    Click here for more information on transportation to and from Kia Center.

  • Yes, wheelchair accessible and three-companion seats are available at locations throughout Kia Center, offering guests the choice of price flexibility, diverse amenities, and different views. Seating locations vary depending on particular events. It is important to indicate when buying tickets if you require wheelchair accessible seating.

  • Yes, Kia Center provides complimentary wheelchair escorts to patrons with special needs when requested. An escort is available from point-of-entry into the arena to your seat and again from your seat to your point-of-exit at the conclusion of the event. Please note that neither staff nor the wheelchair will remain with you for the duration of the event. There are no wheelchair escorts available outside of the arena. Once a patron enters the arena, requests can be made through a Kia Center staff member. Advance requests are not available.

  • Devices will be located at the Section 111 Guest Assistance Booth, but can be requested at the Guest Service station located in section 219 as well. Upon entering the venue, you can pick up a device and take it back to your seat. You will need to leave a driver’s license or government-issued photo ID card in order to check-out a device.

    At the end of the game, you will need to return the device to a Guest Services station. The device will be handed to you in a tote bag to carry the device around comfortably. Headphones will also be provided so you can navigate the audio main menu and listen to our generated Audio Bites throughout the game. You are welcome to bring your own headphones, as long as it has a 3 millimeter audio jack.

Device Details

  • Our device uses haptic technology, or trackable vibrations, to relay key events and spatial positioning of the ball so you can feel the game-play with your fingertips! As the ball moves, you will feel vibrations across the surface of the device moving beneath your fingers to replicate the ball position in real time. Our device also generates short Audio Bites so you can plug in headphones directly into the device and listen while you feel the gameplay. 

  • The device has a set of buttons that will be used to navigate the audio main menu and access features throughout the game. These buttons are located in the top left corner on the surface of the device and include: d-pad (up, down, left, and right arrows), up and down volume, and A / B buttons.

    When you pick up the device from Guest Services, it will already be turned on. Once you navigate to your seat with the device, plug in the provided headphones and follow the audio instructions. The device will begin in live game mode. At any time, to access the main menu, use the small circular button.

    • Toggle through the main menu items, live game mode and tutorials, using the up and down arrows.

    • Use the right arrow to select a main menu item.

    • If selecting tutorials, you can listen to all of the tutorials or skip through them with the up and down arrow. At any point, press the left arrow to return to the main menu. 

    • We recommend listening to the buttons and controls tutorial within the ‘tutorials’ main menu. 

  • The device is free for fans to use in venues! After purchasing your ticket, you can either reserve the device through the Orlando Magic App via the Magic Marketplace, emailing info@orlandomagic.com, or pick it up first-come, first-serve at Kia Center by presenting your driver’s license or government-issued photo ID card at the Guest Assistance Booth.

  • Troubleshooting steps:

    1. Ensure the device is on by checking the power switch on the bottom of the device. If the switch toggle is up, the device should be on. If the switch toggle is down, flip it up to turn it on.

    Note: if you try turning the device on and off again, it will take a few minutes to reboot.

    2. Check if there is a break in gameplay. Feel the center of the court, if you feel a dull pulse, then there is a break in gameplay. You can check the status of the game (score and time remaining) using the “A button”.

    3. If the device is still not working, take the device back to Guest Services you picked up the device from and they can either troubleshoot further or provide you a new one if available.

  • No, the device is not waterproof, drink-proof, or food-proof. Please keep food and beverages away from the device.

  • Contact our team via email at support@onecourt.io