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OneCourt & the
Denver Nuggets

OneCourt has teamed up with Ticketmaster and the Denver Nuggets to make our tactile broadcasts available to fans at home games this season!

Starting October, five OneCourt devices will be available at Ball Arena at no additional cost to fans. Upon arrival, fans can pick-up a device from the Guest Relations kiosk located in the Grand Atrium main entrance.

Join us at Ball Arena

Nuggets Home Game Schedule

Step 1: Reserve your device through phone call or email*

Or pick up the device first-come first-serve by presenting a government-issued ID at the Guest Relations Kiosk located in the Grand Atrium main entrance.

Step 2: Purchase your game tickets and review our “Know Before You Go” section below.

Step 3: Upon arrival, pick-up your device from the Guest Relations kiosk located in the Grand Atrium Main Entrance.

Step 4: Plug in the headphones, follow the prompts, and experience the game through touch!

Step 5: Share your experience with us - we’d love to hear your feedback!

*Note: All times listed on the calendar are in MT, the venue’s local time zone. Devices are available on a first-come-first-serve basis. Up to three devices can be reserved per game, and the remaining two devices will be available upon request on game day.

Know Before You Go

We recommend all fans review these quick tips before arriving at Ball Arena to ensure you’re ready for your first OneCourt experience!

Game Day Details

  • Toyota Parking Lots at Ball Arena open 3 hours before an event and close one hour after an event. Ball Arena typically opens doors 1 hour prior to an event starting.

  • ACCESSIBLE PARKING:

    Accessible parking is available at Ball Arena and is provided on a first-come, first-served basis. Guests parking in a handicap accessible parking space must display a state-issued accessible parking permit.

    • Camry North Lot: 103 standard ADA spaces, 7 van accessible spaces. Access Camry North Lot from 12th Street and Chopper circle or 7th Street of Auraria Parkway.

    • Tundra Lot: 8 standard ADA spaces, 4 van accessible spaces. Access to Tundra Lot is available off Chopper Circle.

    • Rav4 Lot: 3 standard ADA spaces. Access Rav4 off 11th street from either Chopper Circle or Auraria Parkway.

    RIDESHARE DROP-OFF AND PICK-UP

    Rideshare/Taxi/Limo pick-up and drop-off is available at the Ball Arena Rideshare lot, at the intersection entrance of 5th and Walnut Streets in the 4Runner West parking lot ONLY! 

    ADA/Accessible pick-up and drop-off is also available via the rideshare lot in 4Runner West.

    Click here to visit Ball Arena Parking and Directions for more information on parking.

  • Wheelchair escort service to and from curbside/doors and guests’ seats is provided by our Guest Relations team upon request. Wheelchair escorts do not need to be set up in advance and may be arranged with any Ball Arena staff member when you arrive. Due to our limited inventory of wheelchairs, we are only able to provide the guest with the escort, guests are not permitted to keep the wheelchair for the duration of the event.

    Please call Guest Relations at (303)-405-8548 or email at GuestRelations@TeamKSE.com for more information.

  • Devices will be available for pick-up at the Guest Relations kiosk located in the Grand Atrium Main Entrance. Upon entering the venue, you can pick up a device and take it back to your seat. You will need to leave a form of identification to check-out a device. At the end of the game, you will need to return the device to the Guest Relations kiosk. The device will be handed to you in a tote bag to carry the device around comfortably. Headphones will also be provided so you can navigate the audio main menu and listen to our generated Audio Bites throughout the game. At the end of the game, you will need to return the device to a Guest Services station. The device will be handed to you in a tote bag to carry the device around comfortably. Headphones will also be provided so you can navigate the audio main menu and listen to our generated Audio Bites throughout the game. You are welcome to bring your own headphones, as long as it has a 3 millimeter audio jack.

  • Yes! To request a device in advance, please contact GuestRelations@TeamKSE.com or (303)-405-8548.

  • The device is free for fans to use in venues! After purchasing your ticket and reserving a device, fans can simply present a valid form of identification at Guest Relations.

  • Yes! Dispersed wheelchair and accessible seating is available on all levels of the arena. Accessible seats are reserved for guests with disabilities who have accessible needs and their companions. Accessible seats are available in the follow locations at Ball Arena but may vary depending on the event configuration:

    • Service / Floor level: Varies by event

    • Lower Level: Sections 102, 106, 120, 130, 134, 136, 138, 140, and 144

    • Club Level: Sections 216, 236, and 256

    • Upper Level: Sections 305, 311, 317, 327, 333, 339, 345, 351, 357, 367, 373, and 379

Device Details

  • Our device uses haptic technology, or trackable vibrations, to relay key events and spatial positioning of the ball so you can feel the game-play with your fingertips! As the ball moves, you will feel vibrations across the surface of the device moving beneath your fingers to replicate the ball position in real time. Our device also generates short Audio Bites so you can plug in headphones directly into the device and listen while you feel the gameplay. 

  • The device has a set of buttons that will be used to navigate the audio main menu and access features throughout the game. These buttons are located in the top left corner on the surface of the device and include: d-pad (up, down, left, and right arrows), up and down volume, and A / B buttons.

    When you pick up the device from Guest Services, it will already be turned on. Once you navigate to your seat with the device, plug in the provided headphones and follow the audio instructions. The device will begin in live game mode. At any time, to access the main menu, use the small circular button.

    • Toggle through the main menu items, live game mode and tutorials, using the up and down arrows.

    • Use the right arrow to select a main menu item.

    • If selecting tutorials, you can listen to all of the tutorials or skip through them with the up and down arrow. At any point, press the left arrow to return to the main menu. 

    • We recommend listening to the buttons and controls tutorial within the ‘tutorials’ main menu. 

  • Troubleshooting steps:

    1. Ensure the device is on by checking the power switch on the bottom of the device. If the switch toggle is up, the device should be on. If the switch toggle is down, flip it up to turn it on.

    Note: if you try turning the device on and off again, it will take a few minutes to reboot.

    2. Check if there is a break in gameplay. Feel the center of the court, if you feel a dull pulse, then there is a break in gameplay. You can check the status of the game (score and time remaining) using the “A button”.

    3. If the device is still not working, take the device back to Guest Services you picked up the device from and they can either troubleshoot further or provide you a new one if available.

  • No, the device is not waterproof, drink-proof, or food-proof. Please keep food and beverages away from the device.

  • Contact our team via email at support@onecourt.io